HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 1-3 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days. NOTE: ALL personalized name necklace jewelry ship within 3 - 8 business days & typically take 2-3 week in total to be made & delivered. 

WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA: 2-5 days
• Canada: 4-10 days
• UK, most of EU: 5-15 days
• Australia, New Zealand: 5-15 days
• Rest of the World: 5-20 days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I DIDN'T RECIEVE MY ORDER
Please email us: support@meaningfultrinkets , quoting your order number from the confirmation email. We'll help track down your order.

CAN I PAY EXTRA TO GET MY ITEM QUICKER?
For USA domestic orders, you have the option of Express order processing at checkout. This will priorities your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.

WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

 

PRODUCT PROTECTION
All our products have offered Product Protection. Purchasing the plan is optional and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.

Terms and Conditions
2 year Product Protection starts from the date of purchase

Protection Plan includes:

✅ Damaged Pendant
✅ Damaged Chain
✅ Stone Repair: Replacement or Fixes
✅ Tarnished Jewelry
❌ Not including lost or stolen items

Additional terms

2 Year Product Protection Plan includes one replacement/repair per covered product.
If your jewelry has any defects that are covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (at our discretion).
The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to the customer/owner.
If the purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
Please note, lost or stolen items are not covered by the plan.
Claims can be sent to support@meaningfultrinkets.com

Please note - product protection is not refundable once the order has shipped.

CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping is non-refundable.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. 
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.